CANCELLATION POLICY

Appointment & Service Policies Appointments & Cancellations Your appointment time is reserved especially for you. If you need to cancel or reschedule, I kindly ask for at least 48 hours' notice. To make changes to your appointment, please text Rachel at 802-377-0063. Deposits A non-refundable deposit is required for all chemical and extension services. Your deposit will be applied toward the total cost of your service. If you cancel with less than 48 hours' notice or do not show for your appointment, your deposit will be retained as your cancellation fee. Any remaining cancellation fees will be charged to the card on file. Appointments that do not require a deposit are subject to a 30% cancellation fee if canceled with less than 48 hours' notice. No-Shows & Late Arrivals No-call, no-show appointments will be treated as cancellations and are subject to the applicable cancellation fee. Please arrive on time for your appointment. A 15-minute grace period is provided for unexpected delays. If you arrive more than 15 minutes late, I may not be able to accommodate your appointment and your appointment may need to be rescheduled. In that case, the cancellation policy will apply. Emergencies I understand that true emergencies happen. At my discretion, all or a portion of your cancellation fee may be credited toward a rescheduled appointment. Service Satisfaction Your satisfaction is important to me. If you have any concerns about your color, extensions, or another chemical service, please notify me within 48 hours of your appointment—even if it's outside of my business hours. Your message establishes the timeline, and I'll respond as soon as I'm back in the salon. I stand behind my work and am happy to schedule a complimentary adjustment, when appropriate, to address concerns related to the original service. Because every service is customized and time is reserved specifically for you, refunds are not offered on services rendered. Concerns must be communicated directly to me so I have the opportunity to evaluate the service and determine the most appropriate solution. Communication I want you to feel comfortable reaching out if you have questions or concerns about your hair. If something doesn't feel right after your appointment, please don't hesitate to send me a message. To provide every guest with my full attention during appointments while maintaining a healthy work-life balance, I respond to business messages during my regular business hours. Messages received outside of business hours will be returned as soon as possible on my next business day. If you are experiencing significant discomfort with your extensions or believe there is an urgent issue with your service, please contact me as soon as possible. While I may not see your message immediately if it is sent outside of business hours, I will prioritize urgent service concerns as soon as I return to work. Extension Services To ensure the quality and integrity of my work, I only install extension hair purchased through me. Your extension installation includes one complimentary comfort adjustment within 7 days of your appointment to address normal settling, minor tension, or repositioning. If you experience any discomfort or have concerns with your extensions, please notify me as soon as possible so I can evaluate the installation. To ensure I can properly assess my work, all extension concerns must be brought directly to me before another stylist performs any adjustments, maintenance, or removal. Once another stylist has altered or removed the installation, I am no longer able to verify the original condition of the service. At that point, complimentary adjustments, service guarantees, and refunds are no longer available.